Frequently Asked Questions
Everything you need to know about your Thermal Master experience.
What shipping methods are available for high-precision components?
We offer insured express shipping via DHL and FedEx to ensure your thermal imaging and electronic equipment arrives safely and calibrated. Standard shipping is also available for non-sensitive accessories.
Do your products come with a manufacturer warranty?
Yes, all Thermal Master electronic devices include a comprehensive 24-month manufacturer warranty covering defects in materials and workmanship under normal use.
What is your return policy for open-box electronics?
We accept returns within 30 days of delivery. For electronic items, the product must be in its original packaging with all security seals intact to qualify for a full refund.
How can I track my order's progress?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to our real-time tracking portal.
Are your thermal sensors calibrated before shipping?
Absolutely. Every professional-grade sensor undergoes a rigorous multi-point factory calibration process to ensure thermal accuracy within ±2% before it leaves our facility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure wire transfers for bulk commercial orders.